FAQ's for HP
Windows XP Environment

Problam with large size Backup file

:: Solution


Vista Environment

Under certain conditions the user could experience an issue where the file and folder backup is unable to restore file contents.

:: Solution


Wrong Vista Error Notification : PC Angel not Compatible with Vista.

:: Solution



























Vista Environment

Under certain conditions the user could experience an issue where the file and folder backup is unable to restore file contents.


Solution:

Use the Emergency Recovery Tool for Vista to restore the contents of the backup set.

Emergency Recovery Tool:
  1. Extract the contents of the .zip file to a temporary directory.

  2. Double Click "Emergency Tool.exe"


  3. Click Load button

  4. Browse and locate & select the *.fbw file

  5. Click OK (the archive index is corrupt)

  6. Click Analyze button

  7. Click OK (notice the operation can take several hours.)

  8. [Remain time says "2 minutes" (11:36)] ... actually took 5+ minutes

  9. Click OK (End of the analysis)

  10. Click Emergency Extract (View screen)

  11. Browse to location where files should be extracted.

  12. Click OK

  13. Click Ignore All (Error while extracting)

  14. Click Open Folder

  15. Click Close… Click Close… Click red X to close window

:: Top




Windows XP Environment

Problam with large size Backup file

How to Correct HPBR XP corrupt backups.

Note this only occurs under backups of large size.

Conditions:

Example 1:

The customer took backup of imp files and 72 backup files were created each 645120kb First file; is called ´Backup from 20-01-09 082842.001.exe´, and is 645,120KB...The rest are called ´Backup from 20-01-09 082842.002.stc....except the last one which is ´Backup from 20-01-09 082842.072.stc so from the number on the stc files u can see 72 stc files are there There are two other related files, ´Backup from 20-01-09 082842.bst which is 2KB; and ´Backup from 20-01-09 082842.log´, which is 107,617KB and is a text file, listing each and every file that was backed up.

The issue is that when customer clicks on the exe file he gets error this file is not a valid backup. The file may Be corrupt, empty or part of a set of CD/DVDs. Please delete the corrupt or empty file or select the first CD/DVD of the set to begin the restore.

Example 2:

A customer has trouble restoring a backup. Selected backup from the F11 console

Selected advanced menu
Selected the folders
My Documents
Email
Internet Folders

Choose an external USB drive as the target

Backup runs and reports success.

The files are “Backup 12-31-08 123057.001.exe” along with a bunch of files “Backup 12-31-08 123057.002.stc” incrementing to “Backup 12-31-08 123057.067.stc”. A directory listing is shown in the attached, list.txt. The files are all about 650MB in size. The “Backup 12-31-08 123057.log” is too large to attach but says Successful for each file that was backed up.

When you attempt to run “Backup 12-31-08 123057.001.exe” HPBR starts up and you get an error: “This file is not a valid backup. The file may be corrupt, empty or part of a set of CD/DVDs. Please delete the corrupt or empty file or select the first CD/DVD of the set to begin the restore.”

Solution:

Recovery Tool Solution:

Locate the backup set. Make a copy (backup) of the "Backup name".EXE file.
Unzip the contents of the XP Recovery Tool to a temp folder on C:\
Open the recovery tool and select the backupname.EXE file

Manual Solution:

User you favorite Hex editor, but ensure the hex editor can search data and make sure the hex editor is capable of writing the data back into the file. I always use a registered (licensed) version of WinHex
Locate the backup set. Make a copy (backup) of the "Backup name".EXE file.
Load the original "Backup name".EXE file into the hex editor
search for the Hex string - 83 C4 04 81 FB 08 02 00 00 8B E8
Should find 2 occurrences of this
One is followed by "77 6C" and the other is followed by "76 94"
In the string listed above Change the 02 in the Hex String to 05 in both occurrences of the string
So the ending result will be: 83 C4 04 81 FB 08 05 00 00 8B E8
With “77 6C” following one and “76 94” following the other
Save the file and exit the editor
Relaunch the backup by executing the "Backup name".EXE
Remember larger backups take a long time to load, be patient


:: Top





Wrong Vista Error Notification : PC Angel not Compatible with Vista.

Under certain conditions the user could experience an issue where Vista will show a notice that SoftThinks is not Compatible with Vista.

Solution:

The patch is available on HP’s web site at the following URL.

:: http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=ob-65444-1&jumpid=reg_R1002_USENftp://ftp.hp.com/pub/softpaq/sp40501-41000/sp40669.exe

Release Date: 2008-09-10                                Version: 1.00 A

Description

This package provides an HP update for the Microsoft BitLocker Program for the supported notebook models and operating systems.

The Microsoft BitLocker Program (BLService.exe) monitors the partition header and corrects MBR (the system boot sector) if needed. When Microsoft BitLocker is enabled and the MBR is changed, BLservice.exe starts to correct it.

Fixes

Fixes an issue where an error, which indicates that the BLService.exe has stopped working, is displayed when an external USB drive is connected to the notebook. After installing this update, the Microsoft BitLocker Program only monitors the internal hard drive.



:: Top
   
 
© 2009 Softthinks SAS Contact Us    |    Privacy    |    Terms of use    |    Site map