• Retail solutions

    SoftThinks Developpement Suite TM

    PC retailers looking for

    • An effective imaging and redeployment system
    • Avoiding cost associated to a second customer return for the same problem
    • Quick and reliable system diagnostic
    • High added value branded services for end-user support and maintenance
    • Offering the same quality in all repair centers
    • Centralized image management
    • Reducing time required to repair a system
    • Avoiding destructive OS recovery when not required
    • Increasing profitability to remove manual intervention when process don't require it
    • Using the PC repaired platforms as a communication tool with the customer
  • Retail solutions

    SoftThinks Developpement Suite TM

    SDS, a true revolution in the repair process

    • Better management of hardware components based on field statistics
    • Full report for each repaired system
    • System updated (OS, drivers ...) and ready to use when ready to be returned
    • No more repair error due to human diagnostic
    • Filtering PC entering repair process
    • Possibility to add extra services during the repair process
    • Built in OS migration capability
  • Retail solutions

    SoftThinks Developpement Suite TM

    ... resulting in true jump in productivity and customer satisfaction

    • Customer satisfaction: from 58% to 91%
    • Speed of repair: from 10 days to 2 days
    • Repair Centers: from 6 to 3
    • Return after Repair: from 11,4% to 6,8%
    • 1 technician to analyze/repair up to 40 systems
      simultaneously
    • 0 User Data loss in 9 months of operation
      (except full HDD HW failure)
  • Retail solutions

    SoftThinks Developpement Suite TM

    Integrated repair process customized to company needs

  • Retail solutions

    SoftThinks Developpement Suite TM

    One software to cover the needs of the entire repair chain

  • Retail solutions

    SoftThinks Developpement Suite TM

    Embedded PC AngelTM backup & recovery solution for end user

  • Retail solutions

    SoftThinks Developpement Suite TM

    Migration key benefits

    • Installation of a clean Windows image
    • Can migrate from any Windows OS (incl. XP)
    • Automated user content (data and settings) back-up and reallocation to new PCs
    • Use of scripts to automate migration
    • Complete reports on the migrations for full traceability
    • HW Diagnostics, Antivirus check and HDD cleanup can be part of the built-in workflow
    • High performance, high volumes per server and per technician
  • Retail solutions

    SoftThinks Developpement Suite TM

    SDS migration adds value to the repair process by improving customer feeling