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Business Issues
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Business Solutions
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In a time when margins on hardware sales keep declining, servicing and repairing customers’ malfunctioning PCs can be an important way for retailers to maintain profitability. But service has its pitfalls. Repair centers are costly to operate and must be carefully optimized. And finding a better way to manage your IT operations is the key to efficiency and profitability. Consider these challenges:
- In repair centers, technicians shuffle through a library of images to find the one they need. Some processes are still manual, leaving the window open for human error. The lack of a centralized tool produces inconsistency. And a lack of reporting makes it difficult for technicians and customers to handle the processes smoothly - and have the records they need for streamlining future repairs.
- In-store services experience similar issues - but keeping work running smoothly can be especially challenging because staff are spread across multiple locations. The lack of centralized tools makes training difficult, while it increases the chance of inconsistency and error.
- In-home repair services also suffer from the lack of uniform tools. All too often, repairs are not standardized, work reports are not produced, and links to the billing process are not easily made.
Bottom line? Repair services that are handled ineffectively can actually decrease customer satisfaction - and hurt your business.
Customers who experience long wait times and recurring issues, who are not empowered to take care of themselves from home or in the store, or who are not provided with preventive solutions may look elsewhere for their service needs.
But now there is a single solution designed to address all these issues.
SoftThinks is the industry leader in software deployment and recovery solutions. Our vast experience in imaging, recovery, deployment and Windows technologies can help you grow new revenue by streamlining your operations and better managing your processes.
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Solution for retail service needs, whether in the repair center or the store
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Bootable USB drive loaded with WinPE and a unique SDS tool kit.
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A retailer-branded software product designed to protect the user’s system software and personal data.
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